Digital Service Delivery

Think Thank is a digital platform delivered entirely through secure online access. Upon successful signup or payment (where applicable), customers receive access to their workspace, discovery tools, and playbooks via their account dashboard. No physical products are shipped or delivered.

What You Receive

• Platform access through your account dashboard
• Email confirmation with account details and onboarding instructions
• Access to the features included in your selected plan
• Onboarding resources, guides, and documentation
• Customer support through our help desk system

Platform Features Include

• AI-assisted discovery of distressed or transitioning businesses
• Opportunity scoring and buyer–opportunity matching
• Due diligence checklists and pre‑built playbooks
• Financing guidance and lender‑ready packages
• Post‑acquisition operating plans and community mentorship

Subscription Management and Billing

If your plan includes a paid subscription, subscriptions renew at the end of each billing period unless cancelled prior to renewal. Monthly and annual billing options may be available depending on plan.

Billing Process

• Initial charges are processed immediately upon subscription signup
• Recurring charges are automatically processed on your renewal date
• All billing appears on statements as "Playbook Media Inc"
• Invoices and receipts are automatically sent to your registered email
• Payment methods accepted include major credit cards and ACH bank transfers

Currency and Pricing

• All prices are listed in United States Dollars (USD)
• International customers may be subject to currency conversion fees by their financial institution
• Applicable taxes will be calculated and added at checkout based on your billing location
• Enterprise customers may arrange custom billing terms and currencies upon request

Subscription Cancellation

You maintain full control over your subscription and may cancel at any time through your account settings. Cancellation is effective at the end of your current billing period, ensuring you retain access to all paid features until that time.

How to Cancel Your Subscription

1. Log into your Think Thank account dashboard
2. Navigate to Account Settings, then select the Billing section
3. Locate your active subscription and click "Cancel Subscription"
4. Confirm your cancellation request when prompted
5. Receive email confirmation of your cancellation and final billing date

Post-Cancellation Access

• Platform access continues through the end of your paid billing period
• All data and configurations remain intact during this period
• No additional charges will be processed after cancellation
• You may reactivate your subscription at any time before it expires

Refund and Return Policy

All sales are final. Think Thank does not offer refunds, returns, or credits for subscription services (monthly, annual, or enterprise agreements). This policy applies regardless of usage levels, subscription duration, or reason for discontinuation.

Why We Don't Offer Refunds

• Immediate access to full platform capabilities upon payment
• Continuous infrastructure and operational costs
• Free trial periods available for evaluation before purchase
• Transparent pricing and feature descriptions provided upfront

Technical Issues and Support

If you experience technical difficulties or have concerns about platform functionality, our support team is available to help resolve issues. Contact us at support@thinkthank.appwith details about any problems you're experiencing.

Data Export and Account Closure

When your subscription ends, either through cancellation or non-payment, you have a limited time window to export your data before account closure. We provide tools and assistance to ensure you can retrieve your information.

Data Export Window

• 90-day grace period after subscription termination for data export
• Self-service export tools available through your account dashboard
• Multiple export formats supported (CSV, JSON, PDF reports)
• Technical assistance available for complex data migrations

Account Data Deletion

• All account data is permanently deleted after the 90-day grace period
• Deletion includes all financial data, reports, and configuration settings
• Some anonymized usage analytics may be retained for product improvement
• Deletion is irreversible and cannot be undone

Payment Failures and Account Suspension

In the event of payment failures, we provide multiple opportunities to resolve billing issues before suspending account access. Our goal is to maintain service continuity while ensuring proper payment collection.

Payment Failure Process

1. Automatic retry of failed payments after 3 days
2. Email notification of payment failure and required action
3. 7-day grace period to update payment information
4. Second automatic retry and final notice
5. Account suspension if payment is not resolved within 14 days

Reactivating Suspended Accounts

• Update payment information through account settings
• Pay any outstanding balances
• Contact support if you need assistance with reactivation
• Account access restored within 24 hours of successful payment

Customer Support and Assistance

Our customer support team is available to assist with fulfillment questions, technical issues, billing inquiries, and general platform guidance. We strive to provide timely and helpful responses to all customer concerns.

Support Channels

• Email Support: support@oppulence.app
• Help Documentation: Available through your account dashboard
• Video Tutorials: Onboarding and feature-specific guides
• Community Forum: User discussions and best practices

Response Times

• General inquiries: Within 48 hours during business days
• Technical issues: Within 24 hours during business days
• Billing concerns: Within 24 hours during business days
• Critical system issues: Within 4 hours during business hours

Business Hours

Our support team operates Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (UTC-5). While we may respond to urgent issues outside business hours, our standard response time commitments apply during business hours only.

Service Level Agreements

Think Thank is committed to providing reliable, high‑performance service to all customers. While we do not guarantee 100% uptime, we maintain robust infrastructure and monitoring to ensure optimal platform availability.

Platform Availability

• Target uptime of 99.5% measured monthly
• Planned maintenance windows announced 48 hours in advance
• Automatic backups performed daily
• Redundant infrastructure to minimize service disruptions

Performance Standards

• Page load times under 3 seconds for standard operations
• Data processing and report generation within reasonable timeframes
• API response times optimized for integration performance
• Regular performance monitoring and optimization